Subscription Bundle Refund & Service Extension Policy

Applies to: apkishop.com (the "Platform")

Effective Date: 14 January 2026

Contact: info@apkishop.com | 03004494788 | 21, Bheem Street, 1st Floor, Nila Gumbund, Lahore, Pakistan

This Subscription Bundle Refund & Service Extension Policy ("Policy") explains the only circumstances (if any) in which a Vendor may receive a remedy after purchasing a Vendor Subscription Bundle on apkishop.com.

1) Scope and key principle

1. Ap Ki Shop is an advertising/listing platform only. Ap Ki Shop does not sell products to Visitors and does not process Visitor payments for items listed by Vendors.

2. All payments made to Ap Ki Shop are only for Vendor Subscription Bundles. The purpose of payment is solely to purchase a Subscription Bundle that allows the Vendor to publish and keep listings active for a set period.

3. This Policy applies only to:

   • Subscription Bundle subscription fees paid to apkishop.com.

4. This Policy does not apply to:

   • Any transaction, deal, delivery, return, dispute, or loss between a Visitor and a Vendor, because Ap Ki Shop is not a party to those deals.

2) No cancellation by Vendor during the active bundle duration

Once a Subscription Bundle is purchased and activated:

• The Vendor cannot cancel the bundle during the active term by their own choice.
• The Vendor may choose not to renew after the bundle expires (if renewal is offered), but cannot terminate mid-term.

3) No cash refunds and no pro rated refunds

Except as described in Section 4 (Service Extension for Service Suspension):

• Subscription Bundle fees are non-refundable.
• We do not provide cash refunds, bank refunds, reversals, or pro rated (partial) refunds for unused time.

Examples of non-refundable situations include (but are not limited to):

• The Vendor changes their mind after purchase.
• The Vendor does not use the Platform during the term.
• The Vendor claims "no sales" or "no leads" (bundles only provide advertising/listing access; results are not guaranteed).
• The Vendor wants to close their business or stop advertising.
• The Vendor made the purchase by mistake (unless required by applicable law).

4) The only remedy: Service Extension (time credit) for verified Service Suspension

4.1 What counts as "Service Suspension"

A "Service Suspension" means a Platform-side service failure that materially prevents a Vendor from using the bundle features they paid for, such as:

• Being unable to log into the Vendor dashboard, or
• Being unable to publish, edit, or manage listings, or
• Listings being unavailable on the Platform due to a Platform outage,

for a meaningful period of time, as confirmed by our system logs. Note: Minor glitches, slow loading, or short interruptions may not qualify unless they materially prevent bundle use.

4.2 What does NOT count as Service Suspension

The following are not Service Suspension and do not qualify for any extension:

• Vendor's own device, browser, app, SIM/network, internet provider issues.
• Issues limited to the Vendor's local connection or location.
• Issues caused by third-party tools outside our Platform (for example, WhatsApp or phone carrier problems).
• Listing removals, account restrictions, or blocks due to violations of our Terms, prohibited listings, fraud concerns, or legal compliance.
• The Vendor entering wrong information, using unsupported devices, or failing to follow posting rules.
• Scheduled maintenance windows announced in advance (where notice was reasonably provided).

4.3 Extension instead of refund

If a Service Suspension occurs during the Vendor's active bundle period, the Vendor may request a remedy. The only remedy is an extension of the bundle expiry date equal to the duration of the verified Service Suspension ("Time Extension"). No cash refund will be given.

4.4 Outages beyond our control

If bundle services are suspended due to circumstances beyond the control of Ap Ki Shop (for example: upstream hosting outages, power interruptions, telecom disruptions, cyberattacks, government restrictions, or similar events), then:

• Ap Ki Shop's liability remains limited to the Time Extension described above, if the Service Suspension is verified; and
• Ap Ki Shop is not responsible for indirect losses, lost profits, missed opportunities, or any damages caused by those events.

5) How Time Extension is calculated

1. Time Extension is calculated using:

   • Our internal monitoring and service logs, and/or
   • Other reasonable technical evidence.

2. Time Extension will generally be measured from:

   • The time the service materially failed, until service was restored and reasonably usable again.

3. If there are multiple verified Service Suspensions during a bundle term:

   • Extensions may be added together and applied as additional time to the bundle's end date.

4. Any decision about whether an incident qualifies as Service Suspension and the duration credited is made by Ap Ki Shop in good faith based on technical records.

6) How to request a Time Extension

To request a Time Extension, the Vendor must contact us:

• By email: info@apkishop.com
• Subject line: "Bundle Time Extension Request"
• Time limit to request: as soon as reasonably possible, and no later than 14 days after the service is restored (unless legally required otherwise).

Please include:

• Vendor account name or registered phone number.
• Bundle name and bundle start or end date (or invoice or payment details).
• Date and time range of the issue (with timezone).
• What exactly did not work (login, posting, listing visibility, dashboard).
• Screenshots or screen recording (if available).

We may ask for additional information to investigate.

7) Abuse prevention and chargebacks

• If we reasonably believe a request is fraudulent, misleading, or abusive, we may deny the extension.
• If a Vendor initiates a chargeback or payment reversal for a valid bundle purchase, we may suspend the Vendor account and listings until the dispute is resolved, and/or permanently restrict access in case of repeated abuse, subject to applicable law.

8) Policy changes

We may update this Policy from time to time by publishing a revised version on apkishop.com. The "Effective Date" will reflect the latest update. Continued use of the Platform after an update means you accept the updated Policy.

9) Contact

Ap Ki Shop
21, Bheem Street, 1st Floor, Nila Gumbund, Lahore, Pakistan
Phone: 03004494788
Email: info@apkishop.com